Important – please read these terms carefully. By placing an Order and/or purchasing any Product, you represent and warrant that you are at least eighteen (18) years old and you agree that you have read, understood, accepted and agreed with these Terms & Conditions of Sale (collectively, the “Terms & Conditions of Sale” or this “Agreement”) and any future amendments and additions to the Terms & Conditions of Sale as published from time to time at www.grabshop.sg. You agree that it shall be your responsibility to review the Terms & Conditions of Sale regularly whereupon continued access or use of the Platform and/or Services after any such changes, whether or not reviewed by you, shall constitute your consent and acceptance to such changes.
THE COMPANY IS A TECHNOLOGY COMPANY THAT DOES NOT PROVIDE TRANSPORTATION SERVICES AND THE COMPANY IS NOT A TRANSPORTATION PROVIDER. IT IS UP TO THE THIRD PARTY TRANSPORTATION PROVIDERS TO OFFER TRANSPORTATION SERVICES TO YOU AND IT IS UP TO YOU TO ACCEPT SUCH TRANSPORTATION SERVICES. THE SERVICE OF THE COMPANY IS TO LINK YOU WITH SUCH THIRD PARTY TRANSPORTATION PROVIDERS, BUT DOES NOT NOR IS IT INTENDED TO PROVIDE TRANSPORTATION SERVICES OR ANY ACT THAT CAN BE CONSTRUED IN ANY WAY AS AN ACT OF A TRANSPORTATION PROVIDER. THE COMPANY IS NOT RESPONSIBLE NOR LIABLE FOR THE ACTS AND/OR OMISSIONS OF ANY THIRD PARTY TRANSPORTATION PROVIDER AND/OR ANY TRANSPORTATION SERVICES PROVIDED TO YOU.
Definitions & Interpretation
Unless otherwise defined, the definitions and provisions in respect of interpretation set out in Schedule 1 will apply to these Terms & Conditions of Sale.
Purchase of Products
2.1 Your compliance: You agree to comply with any and all the guidelines, notices, operating rules and policies and instructions pertaining to the purchase of Products through the Platform, as well as any amendments to the aforementioned, issued by Grab (whether as part of use of the Platform or in relation to the purchase of Products), from time to time. Grab reserves the right to revise these guidelines, notices, operating rules and policies and instructions at any time and you are deemed to be aware of and bound by any changes to the foregoing upon their publication on the Platform. The version of Terms & Conditions of Sale applicable to any particular Order is the latest version in force.
2.2 Product description: While Grab endeavours to provide an accurate description of the Products, Grab does not warrant that such description is accurate, current or free from error.
2.3 Placing your Order: You may place an Order by completing and submitting the Order form on the Platform. You shall be responsible for ensuring the accuracy of the Order.
2.4 Orders are irrevocable and unconditional: All Orders will be deemed to be irrevocable and unconditional upon transmission through the Platform and Grab shall be entitled (but not obliged) to process such Order(s) without your further consent and without any further reference or notice to you. Nevertheless, in certain circumstances as stated in Clause 5, you may request for a refund in respect of an Order. However, notwithstanding the foregoing, Grab is not obliged to give effect to any request to cancel or amend any Order.
2.5 Grab’s reservation of rights in respect of Orders: All Orders shall be subject to Grab’s acceptance in its sole discretion and each Order accepted by Grab (such accepted Order to be referred to as a “Customer Contract”) shall constitute a separate contract. You acknowledge that unless you receive a notice from Grab accepting or confirming your Order, Grab shall not be party to any legally binding agreements or promises made between Grab and you for the sale or other dealings with the Product(s) and accordingly Grab shall not be liable for any losses which may be incurred as a result. For the avoidance of doubt, Grab reserves the right to decline to process or accept any Order received from or through the Platform in its absolute discretion.
2.6 Termination by Grab in the event of pricing error: Grab reserves the right to terminate the Customer Contract, in the event that a Product has been mispriced on the Platform, in which event Grab shall notify you of such cancellation as soon as practicable. Grab shall have such right to terminate such Customer Contract whether or not Products have been dispatched or are in transit and whether payment has been charged to you.
2.7 Product Warranty: Except as expressly provided in the description of the Product, Grab excludes (unless expressly prohibited by applicable law) any and all express or implied terms, warranties or conditions with respect to the Products supplied.
2.8 Customer’s acknowledgement: You acknowledge and warrant that you have not relied on any term, condition, warranty, undertaking, inducement or representation made by or on behalf of Grab which has not been stated expressly in a Customer Contract or upon any descriptions or illustrations or specifications contained in any document including any catalogues or publicity material produced by Grab.
Delivery or Activation of Products
3.1 Address: Where the Product is to be delivered, delivery of the Product shall be made by Grab to the email address you specify in your Order. Where the Product is to be activated for use, Grab shall confirm activation of the Product by sending a confirmation email to the email address you specify in your Order.
3.2 Delivery/Activation timeframe: You acknowledge that delivery/activation of the Products is subject to availability of the Products. Grab will make every reasonable effort to deliver/activate the Product to you within the delivery/activation timeframe stated on the relevant page on which the Product is listed. All delivery/activation timeframes given are estimates only and delays can occur. If the delivery/activation of your Product is delayed Grab will inform you accordingly via email and your Product will be dispatched/activated as soon as it becomes available to Grab. The time for delivery shall not be of the essence, and Grab (nor any of its agents, subcontractors or service providers) shall not be liable for any delay in delivery/activation howsoever caused.
3.3 Deemed receipt: In the event you do not receive the Product or confirmation of activation by the projected delivery/activation date and provided that you inform Grab within 3 days immediately from such projected delivery/activation date, Grab will try, to the best of Grab’s ability, to locate and deliver/activate the Product. If Grab does not hear from you within 3 days from such projected delivery/activation date, you shall be deemed to have received the Product/the Product shall be deemed activated.
Prices of Products
4.1 Listing Price: The price of the Products payable by a Customer shall be the Listing Price at the time at which the Order placed by the Customer is transmitted to Grab (through the Platform).
4.2 Taxes: All Listing Prices are subject to taxes, unless otherwise stated. Grab reserves the right to amend the Listing Prices at any time without giving any reason or prior notice.
5.1 General: You may pay for the Product using any of the payment methods prescribed by Grab from time to time. The payment methods may be subject to additional terms as prescribed by Grab from time to time.
5.2 Payment methods: You agree that you are subject to the applicable user agreement of your payment method. You may not claim against Grab or any of its agents or third party contractors for any failure, disruption or error in connection with your chosen payment method. Grab reserves the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to you or giving any reason.
5.3 Failure to pay: If the Customer fails to make any payment pursuant to the terms and conditions of the payment method elected or payment is cancelled for any reason whatsoever, then without prejudice to any other right or remedy available to Grab, Grab shall be entitled to cancel the Customer Contract or suspend delivery of the Products until payment is made in full.
5.4 Refund of Payment:
(a) No request for refunds shall be entertained unless such request is received by Grab within 24 hours of the relevant Order being placed.
(b) All refunds shall be made via the original payment mechanism and to the person who made the original payment, where refunds will be made via bank transfer into the individual’s bank account provided that complete and accurate bank account details are provided to us.
(c) We offer no guarantee of any nature for the timeliness of the refunds reaching your account. The processing of payment may take time and it is subject to the respective banks and/or payment provider internal processing timeline.
(d) All costs associated with the refund process imposed by the processing bank and/or payment provider shall be borne by you.
(e) We reserve the right to modify the mechanism of processing refunds at any time without notice.
(f) Notwithstanding any of the foregoing, Grab is not obliged to give effect to any request to refund, cancel or amend any Order.
5.5 Suspension of transaction: The Company has the right to suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where the Company reasonably believes you to be in breach of the Terms & Conditions of Sale.
5.6 Cooperation: You agree that you will cooperate in relation to any financial crime screening that is required and to assist the Company in complying with any prevailing laws or regulations in place.
5.7 Dispute with card company: You shall be responsible to resolve any disputes with your credit, debit or other payment card company on your own.
6.1 Cancellation by Grab: Without prejudice to any other right of termination elsewhere in these Terms & Conditions of Sale, Grab may stop any Products in transit, suspend further deliveries to the Customer, suspend activation of any Product and/or terminate the Customer Contract with immediate effect by written notice to the Customer on or at any time after the occurrence of any of the following events:
(a) the Products under the Customer Contract being unavailable for any reason;
(b) the Customer being in breach of an obligation under the Customer Contract;
(c) the Customer passing a resolution for its winding up or a court of competent jurisdiction making an order for the Customer’s winding up or dissolution;
(d) the making of an administration order in relation to the Customer or the appointment of a receiver over or an encumbrancer taking possession of or selling any of the Customer’s assets; or
(e) the Customer making an arrangement or composition with its creditors generally or applying to a Court of competent jurisdiction for protection from its creditors.
Personal Data Protection
7.1 You agree and consent to the Company using and processing your Personal Data for the Purposes and in the manner as identified hereunder.
7.2 For the purposes of this Agreement, “Personal Data” means information about you, from which you are identifiable, including but not limited to your name, identification card number, birth certificate number, passport number, nationality, address, telephone number, credit or debit card details, race, gender, date of birth, email address, any information about you which you have provided to the Company in registration forms, application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by the Company from time to time and includes sensitive personal data such as data relating to health, religious or other similar beliefs.
7.3 The provision of your Personal Data is voluntary. However, if you do not provide the Company your Personal Data, your request for access to the Platform and use of the Services may be incomplete and the Company will not be able to process your Personal Data for the Purposes outlined below and may cause the Company to be unable to allow you to use the Platform and Services, place Orders and purchase Products.
7.4 The Company may use and process your Personal Data for business and activities of the Company which shall include, without limitation the following (the “Purposes”):
To perform the Company’s obligations in respect of any contract entered with you;
To provide you with any services pursuant to the Terms & Conditions of Sale herein;
To validate and/or process payments pursuant to the Terms & Conditions of Sale herein;
To develop, enhance and provide what is required pursuant to the Terms & Conditions of Sale herein to meet your needs;
To process any refunds, rebates and or charges pursuant to the Terms & Conditions of Sale herein;
To facilitate or enable any checks as may be required pursuant to the Terms & Conditions of Sale herein;
To respond to questions, comments and feedback from you;
To communicate with you for any of the purposes listed herein;
For internal administrative purposes, such as auditing, data analysis, database records;
For purposes of detection, prevention and prosecution of crime;
For the Company to comply with its obligations under law;
To send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings from the Company, its partners, advertisers and or sponsors;
To notify and invite you to events or activities organised by the Company, its partners, advertisers, and or sponsors; and/or
To share your Personal Data amongst the companies within the Company’s group of companies comprising the subsidiaries, associate companies and or jointly controlled entities of the holding company of the group (the “Group”) and with the Company’s and Group’s agents, third party providers, developers, advertisers, partners, event companies or sponsors who may communicate with you for any reasons whatsoever.